What are my statutory rights for a guitar which becomes defective after 3 months ( it's more complicated than it seems !)?

[nekomatic]

2 hours ago, 12stringbassist said:

I personally feel  really sorry for the stores who get caught in the middle when something like this happens.

 

I personally feel moderately sorry for them, but ultimately it's their decision what products to stock and if stores stopped stocking (for example) Mooer's 'smart' guitars because they couldn't trust Mooer to support them properly, maybe Mooer would think a bit harder about supporting them properly.

[asingardenof]

2 hours ago, Kev said:

They won't accept it as a return though, or shouldn't at least, its way outside the return window.  If the product isn't faulty, I don't see why Andertons would consider returning and selling as B stock.

 

The issue is the item is not fit for purpose, which has to fall outside of Anderton's warranty and they can only help by assisting the customer in contacting the manufacturer for resolution, as a gesture of goodwill.

 

The key thing here seems to be the grey area; is the product "faulty".  It doesn't seem to be.

My point was that if they had accepted it and paid a refund there would be no issue.

[Beedster]

1 hour ago, nekomatic said:

 

I personally feel moderately sorry for them, but ultimately it's their decision what products to stock and if stores stopped stocking (for example) Mooer's 'smart' guitars because they couldn't trust Mooer to support them properly, maybe Mooer would think a bit harder about supporting them properly.

 

The problem of course then becomes that we can't get the gear we want, or we can't get it at the price we want to pay, r we can't get it as quickly as we'd like to get it! Music retail is an increasingly unforgiving space, I'd not want the pressure that must be present every day for owners and employees. I think that we on this forum should be slightly more forgiving of the likes of Anderton's, Bass Direct etc, they do a great job in supporting our collective and dopaminergic instrument and audio fetish 👍   

[edstraker123]

I've just been chatting to George from Anderton's who have also struggled to contact Mooer. It's really annoying when you see Mooer bragging at NAMM saying what a great year they've had and that they are having time off for Chinese New Year when they haven't answered support calls from the middle of December( and not just for me).  Anyway Anderton's have been absolutely brilliant in the end and are taking the defective guitar back and have allowed me to exchange it for something else, so I paid the difference and bought a Schecter Model T- 4 exotic so looking forward to NBD tomorrow. Definitely the last Mooer product I'll ever buy however innovative they are. You can't be a musical instrument manufacturer and completely ignore support for your customers and those selling your products.

[nekomatic]

Cool, and it's good to hear Andertons came good in the end.

[tauzero]

9 hours ago, edstraker123 said:

Anyway Anderton's have been absolutely brilliant in the end and are taking the defective guitar back and have allowed me to exchange it for something else

 

<keeps eye on Andertons B-stock>

[edstraker123]

So I got the Schecter Model T exotic in replacement and that went back too with a shielding/grounding issue. Replaced this with a Fender Am Pro 2 Precision in Mercury which was in the sale and it is a beauty after a bit of set up. Now to find me a custom pickguard.......