Anyone bought from Thomann recently? Experience?

[Twigman]

Over the years I have bought many items from Thomann.

I placed an order last Monday for the first time in a year.

In the past I have found that my order gets picked and packed either same or next day and within a couple of days I have a DHL tracking number and the order arrives within about 4 days of ordering.

Not this time.

 

I ordered on Monday morning, got my notification of shipping late on Thursday evening with a DHL tracking number that is not yet recognised by DHL's tracking system.

 

Have Thomann slowed things down?

Has anyone else experienced longer delivery times recently?

 

I would have ordered from a UK supplier but I couldn't find anyone that had what I wanted in stock.

 

 

[Si600]

Not for me, but I don't order from them very often.  I ordered a PSU on the 15th and it was in my grubby hands on the 17th when I got home.

[Bleat]

I bought some Grover machine heads recently from Thomann. No problems. I had the usual service from them. Picked, packed, sent and received within 4 days. Maybe you were just unlucky on this occasion?

[fretmeister]

Just before xmas.

 

Cheap stuff seems to be as quick as it used to be. Expensive stuff seems to take an age to clear customs.

[Rosie C]

Lately it's been around a week for items to arrive for me, sometimes a little longer.

 

I'd prefer not to use Thomann but for some things they're so much cheaper than anywhere else   

[neepheid]

It's DHL being idiots.  There's a black hole in their tracking.  You won't get anything out of the tracking until it reaches the UK.  It can take a week, maybe more.  It's not Thomann's fault, except for them continuing to use these clowns.

 

I hate the tracking black hole too, it's like your package is going round the back of the moon in Apollo 13.

[Twigman]

7 minutes ago, neepheid said:

I hate the tracking black hole too, it's like your package is going round the back of the moon in Apollo 13.

It used to be that one could track one's parcel from the moment it left Thomann as it was passed through various warehouses across the continent.

I used to enjoy watching where it went on googlemaps....

So that is no longer a thing?

BOO!

[Rosie C]

4 minutes ago, Twigman said:

So that is no longer a thing?

 

 

No, for my parcels at least you get 3-4 days when the status is mysteriously "travelling to the border" which conjures up 1970s cold war spy dramas...

[Twigman]

1 minute ago, Rosie C said:

the status is mysteriously "travelling to the border"

I haven't even got that one yet.....

[rwillett]

Any orders I have made from Thommann seem to follow the same model of going around the back of the moon as well.

 

I made the stupid mistake of amending my order around 30 mins after placing it. I gave up trying to work out what was coming and when, I'd read the vast number of emails sent and they seemed to add no information whatsoever. I can't recall who the delivery people were, but as somebody has already said, none of the tracking information worked at all.

 

To be fair, I got what I ordered, but I had no idea what was going on, what would be delivered and when it would be delivered. Took around two weeks for it all to come.

 

I have a feeling that their system is SAP based as it has the stench of SAP about it all and they are a German company (I think)

 

Rob

[neepheid]

1 minute ago, Twigman said:

I haven't even got that one yet.....

 

It'll tell you that if you go to your order status in Thomann's site, you won't get that status from DHL.

[Twigman]

3 minutes ago, neepheid said:

 

It'll tell you that if you go to your order status in Thomann's site, you won't get that status from DHL.

Nope:

 

is the latest update on Thomann's site - dated last Thursday.

 

 

 

 

 

 

This order is kit to upgrade my pedal board to integrate my recently acquired wireless system (new psu and some pedalboard tidy up stuff) - i had hoped to complete it in time for next rehearsal, this Sunday.

Edited yesterday at 11:27 by Twigman

[neepheid]

2 minutes ago, Twigman said:

Nope:

 

is the latest update on Thomann's site - dated last Thursday.

 

I'd give Thomann a polite prod, they're usually pretty quick to respond.  I'm guessing DHL haven't bothered their backsides to pick it up yet.  Weekend doesn't help.

[pete.young]

25 minutes ago, Twigman said:

Nope:

 

is the latest update on Thomann's site - dated last Thursday.

 

 

 

 

 

 

This order is kit to upgrade my pedal board to integrate my recently acquired wireless system (new psu and some pedalboard tidy up stuff) - i had hoped to complete it in time for next rehearsal, this Sunday.

 

I also ordered some pedalboard stuff on Monday from Thomann. It was picked up by DHL on Saturday morning and has now made it as far as the delivery depot.

So I would say this is normal or close to it for post-Brexit orders from Thomann.

[SICbass]

54 minutes ago, neepheid said:

It's DHL being idiots.  There's a black hole in their tracking.  You won't get anything out of the tracking until it reaches the UK.  It can take a week, maybe more.  It's not Thomann's fault, except for them continuing to use these clowns.

 

I hate the tracking black hole too, it's like your package is going round the back of the moon in Apollo 13.

 

This...

I'm in Germany and had an order disappear for a few days. I called Thomann - the guy was super helpful and said that all he could do was make a complaint with DHL. Once Tomann have  handed it over to DHL, other than registering a complaint, they have no influence over matters. He said that he would register the complaint, and that if I hadn't received anything within 2-3 days, Thomann would ship it again.

DHL are.... well, DHL... die hard losers, perhaps?

[spongebob]

Bought my MB cab last Summer, took just over a week. Packaging amazing as ever, used them years ago and definitely will again. 👍

[BigRedX]

6 hours ago, Twigman said:

I ordered on Monday morning, got my notification of shipping late on Thursday evening with a DHL tracking number that is not yet recognised by DHL's tracking system.

 

Even before the UK left the EU I found this to be the case. No mater when in the week I placed the order or what it was for, I wouldn't get a shipping notification until the Friday. Item(s) would be delivered on the Wednesday of the following week. The only difference now is that delivery/customs adds an extra day or two onto the delivery time.

[Skybone]

6 hours ago, neepheid said:

It's DHL being idiots.  There's a black hole in their tracking.  You won't get anything out of the tracking until it reaches the UK.  It can take a week, maybe more.  It's not Thomann's fault, except for them continuing to use these clowns.

 

I hate the tracking black hole too, it's like your package is going round the back of the moon in Apollo 13.

My son bought some Hi Hats from Thomann, and they took over a week and a half to arrive due to the DHL "black hole". 

 

I ordered him some new sticks as part of his Christmas present from a UK supplier, but despatched via DHL, same thing, nearly 2 weeks to arrive, a phone call to DHL, and a few days later, they miraculously turned up. Did the same with his Thomann order (and advised him to contact Thomann as well), again, miraculously they turn up a few days later.

 

 

The irony is, he works part-time in the warehouse of one of the local couriers that DHL sub-contract out to.

[ghostwheel]

6 hours ago, neepheid said:

It's not Thomann's fault, except for them continuing to use these clowns.

They have no choice. GLS are very good usually, but they don’t ship outside the EU nor have a service point in every village. All the others are a way worse, FedEx/TNT/whatever they call themselves nowadays being the worst. 

Edited 20 hours ago by ghostwheel

[Jean-Luc Pickguard]

My last few orders arrived in about a week and a half.

[Twigman]

1 hour ago, BigRedX said:

 

Even before the UK left the EU I found this to be the case. No mater when in the week I placed the order or what it was for, I wouldn't get a shipping notification until the Friday. Item(s) would be delivered on the Wednesday of the following week. The only difference now is that delivery/customs adds an extra day or two onto the delivery time.

 

I just checked my previous order (Feb 24) -

 

Ordered Thursday 1st Feb 17.28

Shipped Thursday 1st Feb 21.42

Delivered Tuesday 6th Feb 13.31

 

 

 

Edited 20 hours ago by Twigman

[knirirr]

I put in an order 5 days ago and was charged via PayPal.

But, there's no sign of the order on my orders list on Thomann's site.

Still waiting for them to answer my email enquiry.

[Twigman]

1 minute ago, knirirr said:

I put in an order 5 days ago and was charged via PayPal.

But, there's no sign of the order on my orders list on Thomann's site.

Still waiting for them to answer my email enquiry.

Were you logged in to your Thomann account when you placed the order?

If not then the payment may well be taken but they might not be able to link the order to your Thomann account.

[knirirr]

1 minute ago, Twigman said:

Were you logged in to your Thomann account when you placed the order?

If not then the payment may well be taken but they might not be able to link the order to your Thomann account.

 

As far as I am aware I was, but that's an interesting possibility.

A shame they haven't got back in touch though.

I don't appear to have an email from them confirming the order.

[BassTractor]

- Ordered last Monday evening for a Friday evening delivery (according to Thomann site).
- Dispatched Wednesday.
- DHL said delivery was to be Thursday evening, but then I got a delay message from them.
- Item delivered Friday morning (this being in The Netherlands).

That's three and a half days within the EU.
I'd guess you could add two or three days for the UK.

 

 

Edited 14 hours ago by BassTractor