Anyone bought from Thomann recently? Experience?

[SuperSeagull]

My last order was in November for one of the BassBlock heads. Order placed on the 7th, delivered on the 13th. 

[MaartenV]

My latest order was placed last Friday afternoon. (Simple stuff like strings.) I received the sent notification the same day, delivery due tomorrow (Tuesday). I’m in the EU though, so no customs. 

[thodrik]

I bought a whole bunch of XLR cables for a recording project back in May. It took about a week and a half which I thought was reasonable. Customs checks took an age but that isn't Thomann's problem. 

If I need something really quickly, I go for a UK supplier. I generally go for Thomann for buying their in-house cables/accessories which I think are really good value for money. 

[knirirr]

I found what had happened; I appear to have two accounts and was logged into the other one (which is an alias of my usual email address). I probably created the second one a while ago and forgot about it.
All the items are in stock but the order hasn't been processed yet (placed on the 15th).

[Twigman]

Bizarrely it seems me posting this prompted some action!

My order is suddenly scheduled for delivery this afternoon!

 

Let's see what happens.

[LeftyJ]

On 20/01/2025 at 11:27, Twigman said:

I ordered on Monday morning, got my notification of shipping late on Thursday evening with a DHL tracking number that is not yet recognised by DHL's tracking system.

 

My most recent Thomann purchase (Sadowsky MetroExpress Hybrid 5 fretless) I ordered on November 25th, I got a shipping notice from Thomann the next day (with UPS, not DHL. I wasn't given a choice during the ordering process) and it was in my hands on the 27th. I have to add I'm in the Netherlands, so within the EU. Therefore Customs wasn't involved. I paid with my credit card, I don't know if that affects the speed. 

[dave_bass5]

Ive ordered a few things recently, as others have said, there is a back hole in the tracking where the item sits at customs. I do find I still get the items within 4 days, depending when I order. I do try and order on a Monday so I get the time that week. Weekend orders seem to take an extra day. 

[Twigman]

It has arrived!

 

 

[J66Bass]

Yes I did for a recommended Cable, made in Swiss , but not everything is bought I got an acoustic bass from Guitar Guitar ,also I m lucky enough to work not far from Danemark st so I go to Wunjo ..

[SICbass]

On 20/01/2025 at 12:04, neepheid said:

It's DHL being idiots.  There's a black hole in their tracking.  You won't get anything out of the tracking until it reaches the UK.  It can take a week, maybe more.  It's not Thomann's fault, except for them continuing to use these clowns.

 

I hate the tracking black hole too, it's like your package is going round the back of the moon in Apollo 13.

 

On 20/01/2025 at 13:04, SICbass said:

 

This...

I'm in Germany and had an order disappear for a few days. I called Thomann - the guy was super helpful and said that all he could do was make a complaint with DHL. Once Tomann have  handed it over to DHL, other than registering a complaint, they have no influence over matters. He said that he would register the complaint, and that if I hadn't received anything within 2-3 days, Thomann would ship it again.

DHL are.... well, DHL... die hard losers, perhaps?

 

I placed another order with Thomann this week and exactly the same thing with DHL has happened - the same standard email

"Unfortunately it was not possible to deliver the shipment today. Possible reasons: termination of the delivery tour due to illness, accident, exceeding working hours. We will try the next working day."

 

Let's see how long it takes before I hear from them.

Again, this is no reflection on Thomann, it's those f@ckers at DHL.

 

 

Edited January 23 by SICbass

[FretsOnFire]

Placed an order the other day and now have an 8 to 10 week wait which I'm ok with as I don't need the item urgently.