SuperSeagull Posted January 20 Posted January 20 My last order was in November for one of the BassBlock heads. Order placed on the 7th, delivered on the 13th. Quote
MaartenV Posted January 20 Posted January 20 My latest order was placed last Friday afternoon. (Simple stuff like strings.) I received the sent notification the same day, delivery due tomorrow (Tuesday). I’m in the EU though, so no customs. Quote
thodrik Posted January 21 Posted January 21 I bought a whole bunch of XLR cables for a recording project back in May. It took about a week and a half which I thought was reasonable. Customs checks took an age but that isn't Thomann's problem. If I need something really quickly, I go for a UK supplier. I generally go for Thomann for buying their in-house cables/accessories which I think are really good value for money. Quote
knirirr Posted January 21 Posted January 21 I found what had happened; I appear to have two accounts and was logged into the other one (which is an alias of my usual email address). I probably created the second one a while ago and forgot about it. All the items are in stock but the order hasn't been processed yet (placed on the 15th). Quote
Twigman Posted January 21 Author Posted January 21 Bizarrely it seems me posting this prompted some action! My order is suddenly scheduled for delivery this afternoon! Let's see what happens. Quote
LeftyJ Posted January 21 Posted January 21 On 20/01/2025 at 11:27, Twigman said: I ordered on Monday morning, got my notification of shipping late on Thursday evening with a DHL tracking number that is not yet recognised by DHL's tracking system. My most recent Thomann purchase (Sadowsky MetroExpress Hybrid 5 fretless) I ordered on November 25th, I got a shipping notice from Thomann the next day (with UPS, not DHL. I wasn't given a choice during the ordering process) and it was in my hands on the 27th. I have to add I'm in the Netherlands, so within the EU. Therefore Customs wasn't involved. I paid with my credit card, I don't know if that affects the speed. Quote
dave_bass5 Posted January 21 Posted January 21 Ive ordered a few things recently, as others have said, there is a back hole in the tracking where the item sits at customs. I do find I still get the items within 4 days, depending when I order. I do try and order on a Monday so I get the time that week. Weekend orders seem to take an extra day. Quote
J66Bass Posted January 22 Posted January 22 Yes I did for a recommended Cable, made in Swiss , but not everything is bought I got an acoustic bass from Guitar Guitar ,also I m lucky enough to work not far from Danemark st so I go to Wunjo .. Quote
SICbass Posted January 23 Posted January 23 (edited) On 20/01/2025 at 12:04, neepheid said: It's DHL being idiots. There's a black hole in their tracking. You won't get anything out of the tracking until it reaches the UK. It can take a week, maybe more. It's not Thomann's fault, except for them continuing to use these clowns. I hate the tracking black hole too, it's like your package is going round the back of the moon in Apollo 13. On 20/01/2025 at 13:04, SICbass said: This... I'm in Germany and had an order disappear for a few days. I called Thomann - the guy was super helpful and said that all he could do was make a complaint with DHL. Once Tomann have handed it over to DHL, other than registering a complaint, they have no influence over matters. He said that he would register the complaint, and that if I hadn't received anything within 2-3 days, Thomann would ship it again. DHL are.... well, DHL... die hard losers, perhaps? I placed another order with Thomann this week and exactly the same thing with DHL has happened - the same standard email "Unfortunately it was not possible to deliver the shipment today. Possible reasons: termination of the delivery tour due to illness, accident, exceeding working hours. We will try the next working day." Let's see how long it takes before I hear from them. Again, this is no reflection on Thomann, it's those f@ckers at DHL. Edited January 23 by SICbass Quote
FretsOnFire Posted January 23 Posted January 23 Placed an order the other day and now have an 8 to 10 week wait which I'm ok with as I don't need the item urgently. Quote
FretsOnFire Posted February 16 Posted February 16 I recently refused and returned an item to them (2 weeks this coming Tuesday to be exact) and they still haven't received it. It left DHL to cross the border etc and I've kept copies of every correspondence etc so I'm hoping this week it'll arrive with them Quote
Chienmortbb Posted February 16 Posted February 16 On 20/01/2025 at 11:21, rwillett said: Any orders I have made from Thommann seem to follow the same model of going around the back of the moon as well. I made the stupid mistake of amending my order around 30 mins after placing it. I gave up trying to work out what was coming and when, I'd read the vast number of emails sent and they seemed to add no information whatsoever. I can't recall who the delivery people were, but as somebody has already said, none of the tracking information worked at all. To be fair, I got what I ordered, but I had no idea what was going on, what would be delivered and when it would be delivered. Took around two weeks for it all to come. I have a feeling that their system is SAP based as it has the stench of SAP about it all and they are a German company (I think) Rob Panasonic UK developed a system over the years that worked well, not perfectly but well. Head office in Osaka Japan decided all subsidiaries should go to SAP. The result back to paper for 69% of processes. Total chaos for three months by which time many got hacked off and left. Quote
Ed_S Posted February 16 Posted February 16 I ordered a bass from them on the 4th, it left their warehouse the same day, it was picked up over here on the 6th, and it was delivered on the 7th; actually several days sooner than I've become used to. As it arrived on a Friday I had the weekend to iron out its b-stock issues, which was a bonus. Not saying that they don't sometimes get it wrong, but they certainly can still get it right and even exceed expectations. 1 Quote
Stofferson Posted Tuesday at 07:55 Posted Tuesday at 07:55 Ordered some bits to tart up an old Warwick, Ordered Thursday, out for delivery to me today (Tuesday) cant fault that! Quote
FretsOnFire Posted Tuesday at 10:42 Posted Tuesday at 10:42 Still waiting on an item i returned to reach thomann and it's 2 weeks today since I sent the item back. Starting to get a little worried now Quote
neepheid Posted Tuesday at 10:44 Posted Tuesday at 10:44 Just now, FretsOnFire said: Still waiting on an item i returned to reach thomann and it's 2 weeks today since I sent the item back. Starting to get a little worried now Returns can take time, but they do eventually get there. If you're worried, give them a prod. 1 Quote
Steve Browning Posted Tuesday at 10:51 Posted Tuesday at 10:51 2 hours ago, Stofferson said: Ordered some bits to tart up an old Warwick, Ordered Thursday, out for delivery to me today (Tuesday) cant fault that! Same here and items just delivered. 1 Quote
.jpg.518c69c2d9e1581799f3c11301dc2da5.jpg)
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.