Advice please lifetime guarantee

[RAY AGAINST THE MACHINE]

Howdy! My cable works no more. I have box,but NO RECEIPT .
I've emailed someone on the website last week and had no reply.

Any ideas ?

Cheers

[Stylon Pilson]

Where did you originally buy it from?

S.P.

[RAY AGAINST THE MACHINE]

[quote name='Stylon Pilson' post='565037' date='Aug 10 2009, 02:41 PM']Where did you originally buy it from?

S.P.[/quote]

Alberts music shop Twickenham. (local)

[Stylon Pilson]

[quote name='RAY AGAINST THE MACHINE' post='565050' date='Aug 10 2009, 02:54 PM']Alberts music shop Twickenham. (local) [/quote]

Give them a call. They may invite you in for a replacement. Failing that, they'll definitely know who to get in touch with.

S.P.

[acidbass]

There was a discussion about this a couple of weeks ago [url="http://basschat.co.uk/index.php?showtopic=55342"]HERE[/url]. Some music shops don't require a receipt, as they can get a replacement cable FOC anyway by sending the faulty one back.

Danny

[RAY AGAINST THE MACHINE]

Just nipped down to shop. Nice guy etc. but said that there 's an address at back of box to contact.
(usa)
I'll check the thread above,and see what develops. Thanks guys

[RAY AGAINST THE MACHINE]

Been on PW website. Mainly American. Looked up uk Stores. Followed link to summerfieldmusic,but error message keeps coming up.
'not recognised oin our server'
Does anyone have uk phone no. or proper link to website?

[wotnwhy]

i've managed to keep 1 cable long enough for it to die before it was lost/nicked. took it into the shop (no box or reciept) and was given another one without any fuss and was told what acidbass said about them getting free replacements. suprised the guy in the shop didn't sort it out for you

[danthewelshy]

I sent my one back to the company i bought it off (somewhere online) with the original box and reciet. Two weeks later they sent me the replacement

[RAY AGAINST THE MACHINE]

I'm still confused . I sent them email last week, heard nothing. Took cable back to shop,but was told to post it
to the address on box. (no uk address) Tried to get onto the link (see above) ,that didn't work.
It looks like unless I can find a lead(sorry) to a uk dept. I'll have to put it down to bad experience.

I realise leads do cease to operate at any given moment,but if there is a lifetime guarantee what about an address
for the company you purchased from?

[Musky]

There's a phone number on the Summerfield home page - 0191 414 9000.

[RAY AGAINST THE MACHINE]

[quote name='Musky' post='565380' date='Aug 10 2009, 08:48 PM']There's a phone number on the Summerfield home page - 0191 414 9000.[/quote]

Thanks for that. I've left message on their answerphone.
I'll let you know outcome tomorrow.