Warwick Customer Service

[waynepunkdude]

I bought some Black Label strings and the 'D' was dud, I sent Warwick an email last Wednesday and I haven't had a response.

Am I wrong in thinking this is poor?

Edited October 1, 2009 by waynepunkdude

[xilddx]

They're normally excellent, but they are busy too, you will get a response I'm sure.

[xilddx]

Where did you buy the strings Wayne? Whoever it is that's where you need to return them, but letting W know is a good idea anyway.

[lemmywinks]

Maybe they know about your dislike of Warwick basses?

[steve-soar]

Zay haff vays ov making you vait.

[tischbein]

British humour, I suppose... Wayne, go to the warwick forum and complain there, that way thousands will read it, at least. Customer care is poor all along.

[warwickhunt]

[quote name='waynepunkdude' post='613835' date='Oct 1 2009, 02:15 PM']I bought some Black Label strings and the 'D' was dud, I sent Warwick an email last Wednesday and I haven't had a response.

Am I wrong in thinking this is poor?[/quote]

Always worth contacting the manufacturer but if the strings were bought from a shop, that is your point of complaint. Obviously if you got them direct from Warwick then that's a different matter... I'm not defending their lack of response by the way

[Toddy]

I agree to complain etc,,,, but surely Warwick dont wind their own strings anyway,,, do they???

[waynepunkdude]

I bought them from a friend and I'm not going to take them back to him as it's not is problem and I'm not going to join the Warwick forums as people might start thinking I like Warwicks

I guess I'll just have to wait, FWIW I thought Steve's joke was funny.

[Toasted]

Why not call them?

See: My previous discussion on telephone allergies.

[Protium]

Not as bad as Orange (amps) though I did at least get a response

[waynepunkdude]

[quote name='Toasted' post='614213' date='Oct 1 2009, 08:49 PM']Why not call them?

See: My previous discussion on telephone allergies.[/quote]

I may well do tomorrow, the problem is that when they are open I'm at work.

[Merton]

Jase over on Finnbass is a new Warwick employee, South East Sales Rep or something; maybe try him?

IIRC GHS make Warwick's strings btw, but might be wrong!

Edited October 1, 2009 by Merton