BGM

[Pete Academy]

Like a few BC's, my subscribed BGM didn't arrive, although it was already in the shops last Thursday. Being the complainer I am, I phoned the subscriptions dept and spoke to a very nice lady named Chloe who said it was late going to press. She said she would post a copy out immediately. By yesterday there was still no subscribed copy or Chloe's posted copy. I called again and spoke to a guy who told me Chloe was away. He apologised profusely and said he would post another copy out.

Today I still haven't received the subscribed copy, but the two other copies arrived...complete with one set of Elixir Nanoweb and one set of DR High Beams.

I was gobsmacked.

Now that's what I call customer service!

[geoffbyrne]

Wait!!!! I haven't got mine either!!!!!!!!!!!!!!!!!





















Damn - I didn't subscribe!!!!



G.

[ped]

That's cool. I just mailed the editor to chase up the subscriptions people won at the bash....

[Pete Academy]

It's an amazing gesture. Imagine if all companies were that generous?

[Cat Burrito]

That's great. I know they get knocked by a few on these pages but it is all we have for a UK bass magazine at the moment and I feel they should be supported. They are not some big multi million business and I for one will continue to support them

[chardbass]

[quote name='Pete Academy' post='671588' date='Dec 1 2009, 09:33 PM']It's an amazing gesture. Imagine if all companies were that generous?[/quote]
They'd be broke in a year. Have you seen the price of HiBeams?

[Rayman]

I wish BGM all the best, I really do, but I've been a subscriber since day one, and it's getting increasingly frustrating seeing new copies in local shops a week before I get mine in the post. Times are hard, so I'm not bitter, I just hope they get it together soon.

[Alun]

That's really cool

Alas, phoning seems to work better than emailing - emailed at the start of the week, and still no reply although my copy did turn up yesterday.

Cheers
Alun

[Bassmurf]

Mine did turn up thursday as well but alas no strings.......

Dan

[EssentialTension]

I got mine yesterday as well ... but where are my strings?

[markdavid]

I like the way theyve reviewed the Zodiac de scorpio again , good to see its money well spent