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Thanks to Ben at WD Music - super customer service


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Posted (edited)

Late last night I ordered a pearl white Jazz pickguard from [url="http://www.wdmusic.co.uk"]http://www.wdmusic.co.uk[/url]

I received a very nice email from Ben this morning profusely apologising that it was not in stock and the website was in error showing it as in stock. I was offered an immediate refund rather than wait four weeks, or I could replace it with a nicer aged version which is what I did. Ben is rushing it out to me and I should get it tomorrow. He sent me a large image of it too, to show me the difference.

Given the bad experience I had with a PG from another shop in Bristol recently, the customer service from WD has been totally refreshing, this is what will keep me coming back.

Cheers, Ben :)

Edited by silddx
Posted

[quote name='thunderbird13' post='679067' date='Dec 9 2009, 01:58 PM']Thats good - just remember to make sure it fits before you take the packaging off :rolleyes:[/quote]
:) I know, I know !

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