Credit where it's due

[northstreet]

We're all (rightly) quick to complain about poor service, so I thought I'd even things up a bit and mention a couple of companies that have given me some really good service.

The first one is Blue Aran in Southampton www.bluearan.co.uk. I managed to ruin a perfectly good Eminence speaker I'd bought from them. One phone call and an exchange of emails later, and they'd sent a courier at their cost to pick it up. Less than a week later a brand new one arrives. It's all tracked via their website so you know exactly what's going on.

The second is GigGear in Harlow (that's the shop - no experience of the internet service). My Hartke LH500 started making a strange noise. I took it back and they sent it off to the distributor for repair - no problems. Now it's taken a while for me to get it back, and I except GigGear's explanation that the problem lay with the distributor. But it works perfectly, and the delay didn't cause me a real problem as they were happy to lend me an equivalent amp when I needed one for a gig. And no problem with me checking out the repaired amp with my cab before I took it home.

I'd also like to mention Martin's Guitar Repairs in Waltham Abbey www.martinsguitars.co.uk. Martin is a bass player himself and he's set up a couple of dodgy old basses for me perfectly.

I'll definitely be using these people again.

[mrcrow]

for strings

busters and strings direct do an admirable job
its difficult to choose between them

[xgsjx]

I got TI flats from stringbusters last week & when I called them the chap I spoke to was very helpful & was a good customer service.

[retroman]

Electro Music Services in Doncaster have always served me well

Real Time Music in Chesterfield are a decent bunch of lads as well.

[lemmywinks]

GigGear's internet service is spot on too. They took my Superfly back multiple times when i got it and were always very helpful and apologetic

[Hot Tub]

I've bought some significant stuff from [url="http://www.dolphinmusic.co.uk/"]Dolphin Music[/url] over the last couple of years and always enjoyed excellent service, quick delivery. Will happily use them again.

And of course, let's not forget [url="http://www.bassdirect.co.uk/bass_guitar_specialists/Home.html"]Bass Direct[/url]. Mark (Poptart) is always pleasant, helpful, and will take the time to discuss exactly what you need, whether it's one of his beautiful boutique basses, or a pack of strings!

[jim_bass]

[quote name='retroman' post='719765' date='Jan 21 2010, 07:24 AM']Electro Music Services in Doncaster have always served me well

Real Time Music in Chesterfield are a decent bunch of lads as well.[/quote]

+1 For Real time music. Great guys. Especially Mark if he still works there - top bloke, done me many a good deal over the years.

[davidmpires]

Spector for me is top notch, I just received a preamp free of charge nor delivery charge for my Euro because mine does not have a trim pot and I needed one. Thank you thank you thank you.

Now in no particular order

Strings Direct - always great
Absolute Music - Fantastic service
Bass Gallery - great service too
Jb's Music Tunbridge Wells - very quick

[throwoff]

Andertons were amazing for me.

My CL108 cab had a blown speaker when it arrived, Andertons sent out a brand new driver (they were willing to fully replace it but its no difficulty for me to fit a driver) and the Rack ears for the head I had bought free as way of an apology

Brilliant company