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Bass Centre Web Site


Jean-Luc Pickguard
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Hmmm...... lets hope the new web site marks an improvement in customer service as well. I dont think so, somehow, seeing as I am still waiting for a response from them regarding an item I have had on order for 3 weeks :)
My fault, really, 'cos I am aware of their reputation, fortunately its not an expensive item.

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[quote name='andyonbass' post='81660' date='Oct 31 2007, 11:27 AM']Hmmm...... lets hope the new web site marks an improvement in customer service as well. I dont think so, somehow, seeing as I am still waiting for a response from them regarding an item I have had on order for 3 weeks :huh:
My fault, really, 'cos I am aware of their reputation, fortunately its not an expensive item.[/quote]i had to wait 8 weeks for a refund :huh: Phoned 8 times getting passed from pillar to post. I rang and spoke to someone different and they said thats no problem, whats my card number :huh: :huh: :) :huh:

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[quote name='andyonbass' post='81660' date='Oct 31 2007, 11:27 AM']Hmmm...... lets hope the new web site marks an improvement in customer service as well. I dont think so, somehow, seeing as I am still waiting for a response from them regarding an item I have had on order for 3 weeks :)
My fault, really, 'cos I am aware of their reputation, fortunately its not an expensive item.[/quote]

Yes but remember [i]"The Bass Centre's commitment to service applies equally to professionals and enthusiasts alike"[/i] - so that's okay then.

Poor web site too with lots of deadends and 'awaiting further information' pages which seems to add to the overall impression of a company that's not really bothered. Such a shame.

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There's alot less than there was - maybe they haven't finished ?

Either way - a new website doesn't mean their customer focus will change.

This bit on the main page tickled me [i]"The Bass Centre's commitment to service applies equally to professionals and enthusiasts alike"[/i] :)

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