Basscentre New World Record

[basskit_case]

I would be interested to know if this can be beaten by any other stores but I think Basscentre can be placed into the Guiness Book of Records for the "longest delay between requesting and receiving a refund for a cancelled order" record (catchy title I know).

I asked to have an order for a SB14 bass cancelled on the 29th March, now on the 14th April I am still waiting for the refund to appear in my bank account, 17 days and counting!

Wouldn't be quite so bad if I they had not promised several times that the refund had been made but "it takes a couple of days for it to appear in your account".

If I get a good resolution to this I will keep you informed, but lets wait and see

[Kiwi]

Nah, people have waited longer for the proceeds from a consignment sale. I think the record stands at 3 months and the threat of a sit in protest.

[sk8]

took them 3 months to refund me on a strap. They kept saying they would do it and never did.

Wouldn't buy anything of them again, ever

[leftybassman392]

Did a corporate solo gig once and when I queried it after a month or so they got a bit shirty - 'Well actually our normal business terms are two months, but I suppose we could expedite the payment a bit if you really must have it...'. Excuse me? For a few tenners I wouldn't have bothered, but this was a £250 gig. Feckers!

I agree - you've got some way to go yet matey! Hang in there...

Edited April 14, 2010 by leftybassman392

[basskit_case]

Looks like the new world record attempt has failed at 18 days.

After starting this thread yesterday, I phoned BassCentre but I had to leave my number as the person dealing with it was not in. I got a callback within 30 mins with apologies and confirmation that the refund had been put through, yeah right heard that before, but I can confirm that the refund is in my bank this morning.

[keeponehandloose]

I thought they went into liquidation end of March.

[crez5150]

[quote name='keeponehandloose' post='808556' date='Apr 16 2010, 04:09 PM']I thought they went into liquidation end of March.[/quote]

that was Reverb

[keeponehandloose]

I thought there was a thread on here about Music Gound going under ,which included some Denmark St shops and the Bass Centre,may have got it wrong

[Lfalex v1.1]

[quote name='crez5150' post='808560' date='Apr 16 2010, 04:10 PM']that was Reverb[/quote]

Whereas the Bass Centre specialise in Delays, right?


Ow!
Who threw that!

[dudewheresmybass]

bass cellar not centre

[BassPimp66]

Hi,

I got the worst experience ever with the Bass Center. I ordered and fully paid an expensive Markbass cab that never showed up.
They always refused to give me an ETA or to process the refund after 1 month 1/2 . Their behaviour was totally inappropriate whenever I tried to inquire about the matter over the phone.

I contacted my bank and initiated a formal transaction dispute. You can do that if you have paid by Card, even with a VISA DEBIT.

I sent a registered notice letter to the Bass Center, explaining that the matter was now in the capable hands of my bank's Customer Protection department.

The refund I demanded for so long was processed the same day they received the registered notice letter.

THESE GUYS ARE REALLY TAKING THE P***. I WILL NEVER SHOP THERE AGAIN !!!

Don't wait forever. Take action.

Cheers,

BassPimp

[pietruszka]

Thank Christ Im not on my own on this one!!!! I ended up waiting nearly 2 months for a refund. Every time I rang they said it was getting sorted. How many times can a simple refund 'get sorted'?

Its a shame theyre that bad on customer service now-a-days. I got my string ray and first bass amp from them 10 years ago and they were amazing when it was the high street shop! I agree, I dont think ill be using them again, especially with the amount of money you can spend on equipment.

Sound staff but really lack customer service.

Dan