Acoustic Image Service

[bassace]

The AI after-sales service is legendary in the States but I wondered how it would cross over to the UK. When I bought my Clarus two years ago I had a 'fizz' when I switched the amp off. The switch contacts were not disengaging cleanly and over time this would probably lead to contact burn out. I usually got over this by pulling the mains lead out after a gig but it was a bit of a pain. Belatedly I emailed Bassadder at Overwater where I bought it, asking what options are there for repair bearing in mind I was busy gigging.

He said he'd send me down a new part,easy to replace. I expected a switch but what I didn't expect was a whole new chassis. Full marks to BA and Overwater for great service. Hope this is on the right forum.

[BassBod]

Good to see some praise posted. I've always been impressed by Overwater's service on the stuff they import - and they don't ask straight away if you bought it from them.

[guyl]

Had a similar experience with an EA amp from Overwater. The Overwater guys couldn't be more helpful and got replacement boards sent over rather than trying to repair.

[wateroftyne]

Over the years I had my Focus 2, I had a couple of fairly minor problems. I dealt directly with Rick at AI and they were always sorted out extremely quickly at no expense to myself. IMO, they're standard-setters.