bassace Posted April 23, 2010 Share Posted April 23, 2010 The AI after-sales service is legendary in the States but I wondered how it would cross over to the UK. When I bought my Clarus two years ago I had a 'fizz' when I switched the amp off. The switch contacts were not disengaging cleanly and over time this would probably lead to contact burn out. I usually got over this by pulling the mains lead out after a gig but it was a bit of a pain. Belatedly I emailed Bassadder at Overwater where I bought it, asking what options are there for repair bearing in mind I was busy gigging. He said he'd send me down a new part,easy to replace. I expected a switch but what I didn't expect was a whole new chassis. Full marks to BA and Overwater for great service. Hope this is on the right forum. Quote Link to comment Share on other sites More sharing options...
BassBod Posted April 23, 2010 Share Posted April 23, 2010 Good to see some praise posted. I've always been impressed by Overwater's service on the stuff they import - and they don't ask straight away if you bought it from them. Quote Link to comment Share on other sites More sharing options...
guyl Posted April 24, 2010 Share Posted April 24, 2010 Had a similar experience with an EA amp from Overwater. The Overwater guys couldn't be more helpful and got replacement boards sent over rather than trying to repair. Quote Link to comment Share on other sites More sharing options...
wateroftyne Posted April 24, 2010 Share Posted April 24, 2010 Over the years I had my Focus 2, I had a couple of fairly minor problems. I dealt directly with Rick at AI and they were always sorted out extremely quickly at no expense to myself. IMO, they're standard-setters. Quote Link to comment Share on other sites More sharing options...
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